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I Cannot Sign In

For all users: a calm checklist to work through when you cannot sign in to Summit, and what to send the support team if you are still stuck.

If you cannot sign in to Summit, work through this checklist in order. Most sign-in problems have a simple cause and are quick to resolve.
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Checklist to Work Through First

  1. Check you are using the right sign-in method.

    1. Athletes and coaches sign in with their Summit account.

    2. Staff from HPSNZ and Sport NZ sign in with their organisation sign-in.
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      Make sure you are using the email address that you received the invitation to set up your account to.
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  2. Reset your password if it is not accepted or you have forgotten it. Select Forgot password on the sign-in page and follow the instructions.
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  3. Close your browser completely and reopen it. If that does not help, try a private or incognito window.
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  4. Note any error message. If an error appears, record the exact wording and the time it appeared. These details make the problem much easier to diagnose.
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Still Stuck

Contact the support team. Email [email protected]


Include:

  1. What you have already tried.

  2. Any error text, word for word.

  3. The time the problem occurred.
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Note: Sign-in problems are rarely caused by anything you have done wrong. If the checklist does not resolve it, the support team will help you from there.

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