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I Cannot See an Athlete I Expect to See

For coaches and support staff: what to check when an athlete you expect to see is not appearing in Summit.

If an athlete you work with is not appearing in Summit, this article helps you find out why and who can resolve it.
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How Access Works

Access in Summit is role based and scoped to your Sport.
You see the athletes you are linked to within your Sport.

Note: This scoping is by design and protects athlete privacy. It is not a fault. The companion article "Who Can See My Data: Roles and Access in Summit" explains the model in full.
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Work Through These Checks

  1. Confirm the athlete has been added to your session view or plan. An athlete who has not been added will not appear for you.
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  2. Confirm the athlete has a profile in Summit. You can search for the athlete profile in the Athlete Module.
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  3. If no profile exists, your NSO Summit administrator ir the support team can create one. The companion article "Creating a new Athlete" covers the administrator steps.
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  4. Ask your NSO Summit administrator to check your access. Your own access level may not include that athlete, and your NSO Summit administrator can check the assignment for you.
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  5. Contact the Summit support team ([email protected]) if your administrator confirms your access should include the athlete and you still cannot see them. Tell the team what you have already checked.

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