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More Support Available

For all users: further ways to get help with Summit beyond the Help Centre: search, the in-app messenger, and the support team.

If you cannot find what you need in this Help Centre, there are a few more ways to get help with Summit. Use whichever suits you best.
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Search the Help Centre

  1. Type a keyword into the search box in Knowledge Base

  2. Browse the suggested articles.

  3. If the topic covers several steps, open the most specific article first, then follow any links to related articles.
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Use online Chat function

  1. Open the in-app messenger from the icon at the bottom right hand corner

  2. Type your question and submit

  3. Our chat bot will use our articles to help answer your question

  4. If you are unable to get the answer you need, you can request direct support from the Summit Support team. The support team will reply in the same conversation, so you can pick up where you left off.

Note: Response times can vary. If your request is urgent, say so in your first message.
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Contact the Summit Support Team

  1. Email the Summit Support Team directly at [email protected]

  2. Include your Sport name and role (ie Athlete or Coach) and a clear description of the issue so the team can help you faster.

Note: To find out who the Summit Support Team are and what they can assist with, see the companion article naming the AMS Support Team.
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Before You Get in Touch

  1. Note the module or screen where the issue occurred.

  2. Note what you expected to happen and what happened instead.

  3. If you can, add a screenshot. This helps the team resolve your request sooner.

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